Jensen Family Medicine at 21321 East Ocotillo Road # 123 in Queen Creek, Arizona

Customer Reviews about Jensen Family Medicine

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  We really liked Dr. Scott Jensen when we first moved here a couple years ago (still do) however his practice has gone down hill quickly. His staff is rude, it can take up to 20 mins for someone to answer the phone and recently when we brought my son in for a strep test, they didn't tell me until we were already in the room that they were out of rapid test kits. Why was I not informed of this before so that I could just take him to urgent care??? We proceeded with the long term test (3 days?) and tried to wait it out. Meanwhile my son had a horrendous sore throat (they didn't give him anything for it) so after suffering as long as he could handle I called to speak to the nurse. I was told the nurse would call me back within 48 hours. Say what!? My son was MISERABLE and running a constant temperature. I asked the receptionist if she could please have the nurse call us sooner and her response was "I just answer phones". WOW. So I asked for the office manager. When I told him what his employee had just said to me, his response was "well, what do you want her to say? She DOES JUST answer phones". I was FLOORED. As a previous manager of a medical office, this would NEVER have been acceptable. A more appropriate response would have been "Let me find someone who can help you". Also, when I asked the Office Manager if he could have the nurse call me sooner, his response was to go into a big excuse as to how they are so busy and cannot guarantee a call back before 48 hours. Anyway, we realized we weren't going to get any help from Dr. Jensen's office (but of course they got paid by our insurance- for nothing!) and went to an urgent care (so I ended up paying for two visits bc Dr. Jensen's office didn't have what was needed). The urgent care gave him an antibiotic and he was feeling better the next day. Meanwhile, we were still waiting for the strep test to come back from Dr. Jensen's office. We were told it would be back on Friday (we initially went in on a Tues). When I didn't hear from them by Friday afternoon, I called them only to get a recording that they close early on Fridays. I am SO glad I didn't make my son suffer til Friday to know if he needed an antibiotic or not because they NEVER called. To top it all off, we got his test results in the mail THREE WEEKS LATER, saying 'if you are still experiencing symptoms, please give us a call'. It is terribly sad that this office is going downhill. Dr. Jensen is AMAZING and seems completely clueless that his practice is falling apart around him. We are now looking for a new family doc.
  February 20, 2017

  by Brandi Dutra

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About Jensen Family Medicine in Queen Creek